+256 755 719 911 reservations@destinycentersafaris.com
+256 755 719 911 reservations@destinycentersafaris.com

Frequently Asked Questions (FAQs)

What is the official language of Uganda?

English is the official language.

What is the currency of Uganda? Which Kind of Currency do you accept?

The local currency of Uganda is Uganda Shillings (UGX). We accept US Dollars, British Pounds, and Euro.

Do you provide airport transfers? If yes, is there any additional charge?

Yes we provide airport transfers on all of our trips. No, there no any additional charges that you will be asked to pay.

Is Pick and drop from Hotel included in any tour?

Yes our private tours include pickup from your Hotel and drop off. On group trips, we specify a pickup point that’s favorable to everyone.

If I would like to book any tour, how I will pay? Can I pay in Uganda?

We accept payments by cash, bank transfer, mobile money and VISA debit card. You can also book any tour through our website. Yes, you can pay in Uganda at the booking office.

Can I Pay in installments for my trip?

Yes, we accept installment payments but must be paid in maximum of 4 deposits.

In case of flight delay or any urgency, Can I change tour date? How many days I should update you?

Yes, you can change your tour date any time but we need a minimum of 48 hours before the tour departure time so we can update your record.

How much time before I can / should book tour?

You need to book a tour in a minimum of 24 hours if it’s more than 3 days long. If it’s less than 3 days long, you need a minimum of 6 hours to book it before departure time.

What’s your refund & cancellation policy?

Please refer to the full cancellation policy on our website. In summary, if you cancel:

• 60 days before arrival: you will get full refund
• 30 days before arrival: you will get a 80% refund
• 20 days before arrival: you will get a 60% refund
• 12 days before arrival: you will get a 40% refund
• Less than 7 days: you will not get a refund